We're here to answer any questions you have at all! Give us a call at 801-226-8600 or use the contact form below and someone will grant your costume wishes within 24-48 hours.
Walk-In Rental Policies
WALK-IN RENTAL RATES
All rentals not scheduled with Archive management are considered walk-in rentals. Rental rates are the full listed rental price. A 50% discount is available for consecutive day rentals. We rent per evening for our costumes and take our last walk-in costume fitting at 5 PM.
PICK UP AND RETURN TIMES
Pick up times are between 4 - 6 PM. Returns are due between 10 AM - 12 PM.
CLEANING AND MAINTENANCE FEE
A fee of 10% of the total rental price will be assessed for cleaning and maintenance of all items. Items laundered or cleaned in any way without prior management approval may be subject to distress fees.
A $125 refundable deposit is required for each walk-in costume piece rental. Any rental with an actor or employee discount is required to leave this deposit.
A $50 refundable deposit is required for accessory rentals up to $25.
Deposits must be left in the form of a check, or as a verification on a debit or credit card. Cash deposits are prohibited. Deposits may be placed up to two months before the day of the event. Deposits for October rentals may be placed the first working day of September.
METHODS OF PAYMENT
• Visa, Master Card, Discover, and American Express
• Personal checks up to $200
• Business checks conditional upon bank approval
• Purchase orders
• Money orders
• Trade gift certificates (no trade will be accepted during October)
Payments are due upon pick-up. All payments not received within 30 days of pick-up will be taken to collections. Late payments are subject to late fees. Returned checks will be handled through Check-Rite Services and the customer may be charged additional fees according to their rates.
Fees will be imposed for all distressed costumes. These fees will be determined on a per-item basis and can be up to 100% of the list price. If irreparable distress is present, a replacement fee will be applied. Distress is defined as, but not limited to:
• Any costume with exposure to smoke of any kind
• Any tear in the garment longer than 1/2" or any tear against the grain of the fabric
• Any garment that is stained or requires additional cleaning procedures
• Any alterations not previously approved by Archive management
• Any cleaning not previously approved by Archive management
• Missing buttons or closures
• Any item with adhesives or adhesive residue
• Any distress due to pinning of the garment
• Any distress due to improper shipping methods
Any fees assessed for distress will be due within 30 days of billing or legal action may be taken.
Any item not returned on the contracted return date is subject to a late fee. A fee of 100% of the costume list price per costume piece will be assessed for each day the rental is late up to 5 days. After 5 days, an additional replacement fee will be imposed. Permanent suspension of rental privileges will result for any account that has items not returned after the 5-day late period.
Replacement fees can be 5-8 times the rental list price. Replacement fees will be assessed for the following conditions:
• Items not returned within the 5-day late period
• Any permanent alterations to a garment
• Any irreparable distress or damage to a garment
Replacement fees will be due within 30 days of billing or legal action may be taken. All costumes, whether damaged, or a replacement value has been paid, are original designs and/or unique property of Archive Costumes and will remain property of Archive Costumes and the Hale Center Foundation for the Arts and Education.
Due to the irreplaceable nature of Archive's vintage garments, the replacement fee for any garment from the 1960s or earlier will be 8 times the rental list price and distress fees can be up to 200% of the rental list price. Parent or guardian signature is required for any vintage rental to minors under the age of 18. Please keep in mind that older garments tend to be more fragile and assessment of distress or replacement fees is stringent.
48 hours' notice must be given on all rental cancellations or the full rental price of any costumes on reserve will be charged. There will be an $8.00 cancellation fee assessed for each costume cancelled. The cancellation fee will be waived if notice is given 5 working days in advance of the pick-up date. All cancellations will be assessed fees for the month of October. All cancellations must be made with an Archive employee.
Any fees that are incurred as a result of legal proceedings are the responsibility of the lessee. Permanent suspension of rental privileges may result for any account sent to collections. Jurisdiction for all disputes shall be the State of Utah, County of Utah, and shall be decided pursuant to the laws of Utah. All parties agree to submit to the jurisdiction of Utah courts.